Refund Policy for Ninja Development LLC

Effective Date: January 2025

1. Overview

Ninja Development LLC ("we," "us," "our," or "Company") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed for our services and products. Please read this policy carefully to understand our refund procedures and eligibility requirements.

2. Refund Eligibility

Refund eligibility depends on the type of service or product purchased:

• Software Development Services: Refund requests must be submitted within 30 days of service completion. Refunds are only provided if the deliverable fails to meet the agreed-upon specifications documented in the service agreement.
• IT Consulting Services: Consultation services are non-refundable once the consultation has been delivered. However, if services were not rendered as agreed, a partial refund may be considered on a case-by-case basis.
• Staffing Services: Staffing placement refunds are subject to the terms outlined in the staffing agreement. If a placement does not meet the agreed criteria within the trial period specified in the contract, eligible refunds may be processed.
• Support and Maintenance Packages: Annual or subscription-based support packages may be refunded within 30 days of initial payment if the service has not been substantially utilized. After 30 days, refunds are limited to prorated amounts for unused months.
• Training and Workshops: Training services are non-refundable if the participant attended the training session. Cancellations made 7 or more days before the scheduled event are eligible for a full refund. Cancellations within 7 days are subject to a 50% refund.

3. Non-Refundable Items

The following items and services are non-refundable:

• Services that have been fully completed and delivered
• Custom development work that has been deployed to production
• Data recovery services
• Services provided at the client's specific request outside standard offerings
• Any work performed beyond the initial contract scope at the client's request
• Late payment fees, rush processing fees, and other administrative charges

4. Refund Request Process

To request a refund, please follow these steps:

• Submit a Request: Contact our customer service team at info@ninjadevelopmentllc.com with the subject "Refund Request" and include your order/contract number and detailed reason for the refund.
• Provide Documentation: Include any supporting documentation such as screenshots, error logs, or specific issues encountered.
• Review Period: Our team will review your request within 5-7 business days and contact you with a decision.
• Approval and Processing: If approved, the refund will be processed within 10-15 business days to your original payment method.

5. Refund Timeline

Refund timelines vary by service type:

• Software development and custom services: 30 days from completion
• Support packages: 30 days from initial payment
• Training services: 7 days before the event for full refund; up to 7 days before for 50% refund
• Staffing services: As specified in the individual staffing agreement

Note: Refund requests submitted after the eligibility window will be considered on a case-by-case basis at the Company's discretion.

6. Refund Amount

The refund amount will be calculated as follows:

• Full Refund: 100% of the amount paid if services were not rendered or failed to meet agreed specifications.
• Partial Refund: A prorated amount based on the percentage of services not delivered or the portion of a subscription period not utilized.
• No Refund: If services have been fully delivered and performed as agreed.

7. Processing Refunds

Once a refund is approved:

• Refunds will be processed to the original payment method used at the time of purchase.
• Depending on your bank or credit card company, it may take 5-10 business days for the refund to appear in your account.
• We are not responsible for delays caused by your financial institution.

8. Exceptions and Special Circumstances

The following situations may result in exceptions to this policy:

• Service Failure: If a critical service failure occurs due to our negligence, we will work with you to resolve the issue or provide a refund at our discretion.
• Client Breach: If the client breaches the service agreement, refund eligibility may be forfeited.
• Force Majeure: In case of unforeseen circumstances beyond our control (natural disasters, pandemics, etc.), we will work with clients to find a mutually acceptable resolution.

9. Dispute Resolution

If you believe your refund request has been unfairly denied, you may:

• Request a detailed explanation of the denial
• Provide additional supporting documentation
• Request escalation to management for further review

Disputes will be reviewed and resolved within 15 business days of escalation.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Information

For refund inquiries or to submit a refund request, please contact us:

Ninja Development LLC

563 Cedar Head Rd, Sugarloaf, Pennsylvania, United States - 18249

(570)-508-9057

info@ninjadevelopmentllc.com

12. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not use our services.